We value all our customers and take our obligations seriously. We have established internal procedures for investigating any complaint that may be made against us in relation to any Money Transfer. In accordance with our complaints procedure, any complaint you may make relating to any Money Transfer must be made or confirmed to us in writing to Head Office at Money Remittance Worldwide Limited, 219 Elephant and Castle Shopping Centre, London SE1 6TE or by electronic message to firstname.lastname@example.org. We shall investigate your concerns and respond to you promptly. If you are still dissatisfied following our response to any complaint, you may have a right to refer your complaint concerning the Money Transfer to the Financial Ombudsman Service, Exchange Tower London E14 9SR. If you would like further details please do not hesitate to contact us.